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FAQ’s

Swim 2 u

Melbourne Swimming Lessons

Frequently Asked Questions

You may find the following information helpful when it comes to children and swimming.

Have we answered your question? Feel free to contact us if you have any questions…

Locations, where do you teach?

Swim 2 u teaches in private home pools, in and around Melbourne. Please use our postcode checker to check if we service your area.

When should my child start swimming lessons?

Austswim recommends infants to be introduced to the aquatic environment from 6 months of age. Infants less than a year old accept water more readily than older children.

will children be assessed?

The progress of your child is constantly monitored, and once they are ready for the next level, a certificate will be issued.

Check out our ‘Swim and Survive Pathway Progression’ page.

Should we stop swimming during winter?

Certainly not!

Children regress quickly, if you have access to an indoor pool then keep going with lessons.

Always dress children in layers before and after lessons. This will help their body temperature adjust between the heated pool and the air temperature.

You can’t catch a cold from swimming or being outside. You get sick (ie a cold/flu) from catching a virus or bacteria, not from being cold.

If my child breaks a bone and is unable to swim, what happens?

Of course under certain circumstances or where a medical note can be provided, Swim 2 u will refund fees.

Swim teacher sick on the day?

In the event of your swim teacher being unavailable due to illness, a suitable catch-up lesson will be offered or, future lessons extended to make up the time.

Am I able to go shopping whilst you teach my child?

Parents/carers must stay on the premises before, during and after lessons. and alcohol must NOT be consumed by parents/guardians whilst Swim 2 u is teaching on the premises.

What happens if my child or another household member tests positive to Covid-19?

In the event of a lesson cancellation due to a direct household member testing positive for Covid-19, Swim 2 U will allow a catch-up lesson if proof from the DHHS can be provided. A negative Covid-19 test must also be provided by all household members before lessons can resume.

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Can you teach at public pools?

NO, most public pools have policies that DO NOT allow outside teachers to come and teach within their vicinity.

How quickly will my child learn to swim?

Learning is a continuous personal process, all lessons will be structured around each individual child’s needs, pace and learning style. Children learn and progress faster with one on one teaching.

DO SWIMMING CERTIFICATES GET AWARDED?

It is important to recognise a child’s efforts. Upon completion of each stage and level of the Swim and Survive program, certificates will be issued.

Check out our ‘Swim and Survive Pathway Progression’ page.

What happens if my child is sick on the day of their lesson?

Lessons that are cancelled by the client are forfeited, and no catch-up lesson or refund will be offered.

We can try and extend future lessons, however, this is subject to availability and no guarantee is given.

In the event of a lesson cancellation due to a direct household member testing positive for Covid-19, Swim 2 U will allow a catch-up lesson if proof from the DHHS can be provided. A negative Covid-19 test must also be provided by all household members before lessons can resume.

 
Are swim teachers fully vaccinated against covid-19?

Our teachers are fully vaccinated and maintain their booster vaccinations when needed.

Raining or bad weather?

Swim 2 u only teaches in outdoor pools over the summer months.

Regardless of the weather, we offer swimming lessons in wet or overcast conditions. However, in the event of thunderstorms or heavy rain, lessons will be rescheduled to another date or, future lessons will be extended. Rescheduled lessons and/or extended lessons are subject to teacher availability.

Outdoor swimming pools must be heated to a suitable temperature.

Arranging larger classes or group lessons?

Providing your pool is large enough. We are happy to arrange larger classes, please contact us for prices.

 

Do you accept NDIS funding as payment for lessons?

If you have a self-managed plan we are able to supply invoices for your reimbursement. We can not accept payments via NDIS  managed plans.

What happens if we go into a lockdown?

During Covid-19 lockdowns, catch-up lessons will be offered if lessons are missed.

Swim 2 u's COVIDSafe Plan

In order to keep us all safe, Swim 2 U implements the following procedures.

We only provide services to fully vaccinated families (age 5 and older) and will require a copy of their vaccination certificates.

There will be no sharing of swim equipment between swimmers (unless they are siblings).

Each evening, the swim equipment is disinfected.

All teachers have conducted The Australian Government Department of Health Infection Control Training – COVID 19 and are fully vaccinated.

 

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Available Hours

Monday : 7am – 7pm

Tuesday : 7am – 7pm

Wednesday : 7am – 7pm

Thursday : 7am – 7pm

Friday : 7am – 7pm

Saturday : 7am-930am

Sunday : Closed/No lessons

Bank Holidays: Closed/No lessons

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$10 OFF YOUR FIRST PURCHASE

The welcome voucher is only valid in the Swim 2 u online swim shop and excludes swimming lessons and gift cards. Only valid once for new subscribers, with a minimum spend of $100 after discounts. The voucher cannot be combined with any other discounts or promotional codes. Shipping costs will apply for orders under $100 after the discount. Vouchers are valid for 30 days from the date you subscribe.

Please check your email for your $10 Welcome Voucher, it should arrive straight away. If not check your spam or contact us for help.